Instant Order Confirmation: Right after completing your purchase, you will receive an automatic confirmation email containing your order number and summary.

Follow-Up from Our Team: Within 1–2 business days, your assigned customer support representative will contact you to review important details such as logo placement, thread colors, decoration method, and any specific deadline you may have.

Digital Logo Proof: Within 3–5 business days, we will email you a digital proof of your embroidered logo for approval. This allows you to carefully review the design, colors, and overall appearance before production begins.

Please note: 4-Day Express orders may not include a proof to maintain the fast turnaround time.

Approval Required: To keep your order on schedule, we request proof approval within 24 hours. Any revisions or delays in approval may affect your estimated shipping date. Production will not begin until we receive your confirmation.

Production Process: Once your logo proof is approved, your order moves into production. Each item is carefully embroidered, quality-checked, trimmed, and packaged with attention to detail.

Shipping & Delivery: Our standard processing times may vary depending on order volume. Click Here to view our current ship-out dates.

Once your order leaves our facility, you will receive an email with tracking information. Ground shipping typically takes 3–5 business days for delivery (in addition to processing time). Expedited shipping options are available for an additional fee.

Embroidery is included at no extra cost. The price displayed covers logo embroidery in one standard location, and there is no setup or digitizing fee.

Our included embroidery applies to most standard logo sizes. Typically, logos are sized similar to a business card (approximately 3.5" x 2"). The largest embroidery area we offer fits within a 4" circle. For caps, the maximum logo height is 2".

Unlike some companies that limit stitch counts (such as 10,000 stitches) or charge additional setup fees for larger designs, we keep our pricing straightforward and easy to understand — no complicated calculations.

Your order also includes two thread color variations of your logo: one optimized for light-colored garments and one for dark-colored garments. If additional color variations are requested, a $15 fee will apply to cover thread adjustments.

Please note: Orders totaling less than $400 are subject to a $50 Small Order Processing Fee.

Yes, absolutely. Unless you are placing an exact repeat order or selecting our 4-Day Express option, you will always receive a proof for approval before we begin production.

We carefully digitize your logo for embroidery, stitch it onto actual fabric, and then send you a clear digital image of the embroidered sample for review. This ensures you can evaluate the colors, detail, and overall appearance before giving final approval.

If for any reason you are not satisfied with the proof and we’re unable to make adjustments that meet your expectations, we will cancel the order at no cost to you. Fortunately, this situation is very rare.

Because producing an embroidered proof requires time and hands-on work, proofs are created only after an order has been placed.

Unlike some suppliers who provide only a digital mockup or screenshot of artwork, we produce a real stitched sample. This gives you a far more accurate representation of how your logo will look once embroidered.

Our usual turnaround time depends on current demand. Check Here to view our latest shipping schedule.

Delivery times will vary depending on your location and the shipping method you choose at checkout.

We also offer Rush Production for faster processing; see details below.

The Small Order Processing Fee helps us cover the costs of handling smaller orders, so we don’t need to enforce a minimum order. This $65 fee applies to any order under $400 in merchandise.

To avoid the fee, simply add items to your cart totaling over $400. You can mix and match any products—try a different polo, a cap, or a bag to reach the total!

No minimum order is required. You can order just what you need, even if it’s only a few items. This makes it easy for teams of any size—even just one person—to get high-quality embroidered apparel for any occasion.

Keep in mind, orders under $400 will have a $65 Small Order Processing Fee.

Sales tax may apply depending on your state. If required, it will appear in your cart.

If your organization is tax-exempt, place the order normally. After receiving your tax-exempt certificate, we will remove the tax. Taxes cannot be removed without the certificate.

If you need to change your order, contact us immediately. Orders can be modified before production unless you selected 4-Day Express Processing. Once production has started or the order has shipped, changes are not possible.

Some changes may delay your order; we’ll notify you if this happens. Changes made more than 2 days after confirmation may incur a $10 change fee.

Orders can be canceled before production begins. Once items are decorated with your logo, cancellations are not accepted.

If canceled due to extenuating circumstances before decoration & shipping, you’ll receive a full refund. If your logo has already been digitized, stitched, or approved in a proof, a $50 setup fee will apply.

Vector files like AI, EPS, PDF are best. PNG or JPEG works too.

Yes! We keep it on file for future orders.

We try our best—thread may vary slightly from printed colors.

Depends on the item. We’ll suggest the best size for a clean look.

Turnaround time depends on current demand. We’ll give you an estimated ship date when you place your order.

Yes! We offer Rush Processing for quicker production. Details will be shown at checkout.

Absolutely! We ship internationally. Shipping times and costs vary by location.

Contact us immediately. We’ll help track it and work on a replacement if needed.

We accept all major credit cards and PayPal.

We do not provide Net 30 or other payment terms.

Purchase orders are accepted only from public or government organizations, such as public schools, universities, or city, county, and state agencies, and must be signed and approved.

Because each item is custom embroidered, we cannot accept returns.

If there’s an issue, contact us right away. We’ll work with you to fix the problem or offer a replacement when possible.

By providing artwork for embroidery, you confirm that you have full permission and authority to use and share the design.

Some brands have strict logo guidelines that we must follow. We reserve the right to cancel any order that does not comply with these rules.